GUIDE
Product ordering method
About membership registration
Products can be purchased by both members and non-members.
In addition, members have the following benefits:
If you log in with the member ID and password that you registered as a member, you will not have to enter orderer information every time you make a purchase, and you will be able to place orders smoothly.
In addition, we will deliver information such as new products and campaigns from our store.
Order flow
We will send you two emails before the product is delivered.
・Order confirmation email
This is an email automatically issued by the system after the customer places an order. If you do not receive this email, your order may not have been completed for some reason. We apologize for the inconvenience, but please contact the store.
If the content of the order confirmation e-mail is different from the content of the order, please contact us immediately.
We do not accept cancellations or exchanges after delivery is completed (shipment procedure).
・Product shipment completion email
This is to inform you that the product you ordered has been shipped to the address you requested.
Order Cancellation
Orders can be canceled from the "Order Inquiry" screen only before payment has been made.
For cancellation after that, please contact us separately.
Please note that we cannot accept cancellations of orders after shipment arrangements have been made.
About payment
Credit card/mobile payment/paypal/convenience store payment/cash on delivery/amazon pay/merpay/PayPay
□ Credit card (VISA, Master card, Diners, JCB, AMEX are accepted.)
- If the credit card cannot be used due to the customer's usage status, we will guide you to change the card information or payment method, or cancel the order.
- If you do not change your credit card information or payment method within 7 days, your order will be automatically canceled.
*Please contact the credit card company directly as we are unable to understand any inadequacies, information, etc. on the credit card.
□ Convenience store payment
Convenience store payment is a payment method that allows you to pay for goods and services at a convenience store. Instead of sending payment information from your personal device, you can use cash because you bring your payment slip or transfer number and pay at a convenience store.
Please make payment within 2 days after confirming the order. Please note that it will be automatically canceled after 2 days.
Convenience store payment cannot be used for payments exceeding 300,000 yen
□ cash on delivery
- Shipping company: Sagawa Express
- Payment method: You will pay the product price to the driver of the delivery company when the product is delivered.
- We will bear the cash on delivery fee.
□ Amazon Pay
It is a service provided by Amazon that allows you to easily complete payment procedures at other online shops using account information such as address and credit card registered with Amazon.
□ LINE Pay
LINE Pay is a smartphone payment method that is installed in the communication app "LINE". It is a service that can be used to pay for affiliated services and shopping by charging the balance with a bank account or cash.
□ Merpay
Merpay is a type of smartphone payment using a smartphone, and is a payment method that downloads and uses the free Mercari app. In addition to being able to use the sales proceeds from the flea market app Mercari, it also supports charging from bank accounts.
□PayPay
It is a mechanism to purchase products using a smartphone payment application and to pay by reading a QR code with payment information.
□ bank transfer
Please transfer to the bank account below.
Please pay the transfer fee at the customer's expense.
【Account information】
Bank: Kofu Shinkin Bank Branch: Midoricho Branch Account number: 0334580 (ordinary)
Account name: f) Regina
*Delivery will be made after confirmation of payment.
* Please make a transfer to the designated account within 7 days after ordering. Please note that your order may be canceled if payment cannot be confirmed.
Regarding delivery
- Shipping company: Sagawa Express
- postage
All products in our store will be sold at ¥800 (excluding tax) nationwide.
Some areas such as Okinawa Prefecture and remote islands will be ¥ 2,500 (excluding tax).
- Free shipping for purchases totaling ¥5,000 or more (excluding tax).
- Designated time ○Morning ○12:00〜14:00
○14:00〜16:00
○16:00〜18:00
○18:00〜21:00 - About overseas sales Our shop does not ship overseas.
Cancellation/exchange/return
□Cancel
In our shop, we ask that you cancel or change to another product within 2 business days after receiving your order.
*Please note that some items, such as limited items, cannot be canceled.
□ Returns/exchanges
- As a general rule, we cannot accept returns or exchanges for customer convenience.
- In our shop, we inspect all products before shipping, but in the unlikely event that there is an initial defect due to incorrect delivery or a new unused product, we will exchange it. Please contact us within 5 days from the date of arrival of the product. We cannot accept returns for products that have passed 5 days from the date of arrival, so please check the condition of the product as soon as it arrives.
About delivery
In-stock items will be shipped within 2-3 business days after confirming your order. For products that are not in stock, we will make them after ordering (delivery time is 2 to 3 weeks), so we will contact you by email as soon as the delivery date is confirmed.
Consumption tax
All prices include consumption tax.
After-sales service for jewelry
For one month after purchase (up to one time), simple repairs such as size readjustment are free of charge. In that case, the round-trip shipping fee will be borne by the customer. However, please note that some items cannot be resized. Also, even after one month, we can resize or repair the product, so please feel free to contact us.
If you have any other questions, please contact us.
*Please read the notes carefully before placing your order, and give your full consideration.